Concept A · The leaf
The resort is named after the bar and peepal trees, so we put the QR code inside a peepal leaf. One line says what you get. One line says how to scan. At the bottom is a backup: for anything else, dial 9 for reception.
Case study · Bar Peepal Resort, Pokhara
One scan replaces the paper room folder.
Every room has a small printed stand (a standee) with a QR code. A guest scans it and a guest directory opens on their own phone: wifi, meal times, every facility and who to call, in six languages. We designed the standee and built the website behind it. It is also part of the resort's work to use less paper.
- Client
- Bar Peepal Resort, Lakeside, Pokhara
- What we did
- Print design, website, translation, CMS setup
- Languages
- English, German, French, Chinese, Hindi, Japanese
- Live at
- stay.barpeepalresort.com
The same few questions, asked in every room.
What is the wifi password? When does breakfast end? Is the pool open? What number do I call for reception? A resort answers these questions all day, mostly by phone, and often in a language the guest does not speak well.
Hotels usually keep the answers in a printed folder in each room. That folder is in one language, and it is wrong as soon as the hours change. Fixing it means printing it again. Bar Peepal wanted something a guest could open in seconds, that staff could update themselves, and that used far less paper. No app and no login.
01 · The print concepts
Two designs, one job: get the guest to scan.
We do not show a client just one design. We made two finished standee designs for Bar Peepal and asked them to choose. A QR code alone tells a guest nothing. Both designs say what the guest will get, how to scan, and what to do if the scan does not work.
Concept B · The welcome
It says welcome in six languages, each in its own script, so guests see their own language before they scan. The full web address is printed too, for phones that cannot read the code, next to the reception number.
02 · The first scan
First, choose a language.
The first screen asks one question: which language? All six are shown at once, each written in its own script. Nobody has to read English to find Japanese.
- The phone remembers. The choice is saved on the phone, so the next scan goes straight to the directory.
- Easy to change. A globe button at the top of every page changes the language and keeps you on the same page.
- No app, no account. It is a web page. Point the camera at the code and it opens.
03 · The home screen
The common answers come first.
Most guests open the directory with one question in mind. The home screen answers the common ones before they scroll.
- Numbers to dial from the room. Reception, room service and spa numbers are at the top, big enough to read from the bed.
- Open now, or closed. Each place shows if it is open right now, using the resort's local time: open until 10:00 pm, or closed and open again tomorrow at 8:00 am.
- A greeting for the time of day. Good afternoon changes to good evening. The photo and the dark theme change with the time too.
- Shuttle times. When the free Lakeside shuttle leaves, and how to book a seat.
04 · Inside the directory
Everything the paper folder had, and always up to date.
Facilities
Eleven places, from the kitchen and bar to the spa, the hall and the travel desk, sorted into groups that make sense to a guest.
One page per place
Every place answers the same three questions first: when is it open, how do I find it, and is it included in my stay?
Rooms
Each room type with its size, photos, beds and what is in the room.
Search
One search box for the whole directory. Results show the hours right there, so guests often get the answer without opening a page.
Guest services, in order of the stay
More than thirty topics sorted into arrival, room, dining, services, transport, rules and safety. The most asked ones are at the top: wifi, housekeeping, breakfast, laundry, wake-up call.
Reception on every page
Every page ends the same way: dial 9 from the room phone, or tap to call from a Nepali or international SIM. If the directory does not have the answer, a person will.
Light and dark
A dark theme for reading in bed with the lights off, one tap away at the top. Guests can also add the directory to their home screen like an app.
05 · Six languages
Every word is translated.
This is not a translate button on top of English text. Every label, status, greeting and menu is written in the guest's language, even small words like “geöffnet” and “営業中” on the opening hours.
- English
- Deutsch
- Français
- 简体中文
- हिन्दी
- 日本語
06 · Keeping it current
The hotel updates it. They do not need us.
Hours, photos, room details, staff and house rules are kept in a content system that the resort's own team logs in to. When breakfast moves by half an hour, someone at the hotel changes one field. Every language and every “open now” label updates with it.
The printed standee never changes. The QR code always points to the same address, so when the content changes there is nothing to print again.
07 · Less paper
Good for the resort, and for the planet.
Bar Peepal is working to run the resort in a more sustainable way. The guest directory is one part of that work. It cuts paper in two ways.
- Less paper from the start. A printed folder needs many pages in every room, and more pages for every language. Now each room needs one printed standee.
- No reprints when something changes. In a printed folder, one small change can move everything after it. New breakfast hours or a new service can mean printing the whole folder again, for every room. Here, a change costs no paper at all.
- Lower cost. Less printing means less money spent on paper and printing, now and every time the details change.
- languages, for both menus and content
- 6
- standee designs to choose from
- 2
- places that show if they are open now
- 11
- apps to install or accounts to create
- 0
The live directory
Take a look yourself.
This is the same directory guests open in their rooms. It is made for phones, so it looks best on one.
Want one for your hotel?
We bring you standee designs to choose from, build the directory, translate it and show your team how to update it. Tell us about your property.
[email protected]Sarangkot, Pokhara, Nepal